At Cali Creatives, we strive to provide top-tier digital services and products that meet your expectations. However, we understand that situations may arise where a refund is necessary. Please review our refund policy below:

Digital Services (e.g., Web Design, Branding, Marketing, etc.)

Due to the nature of digital services, we do not offer full refunds once a project has commenced. However, partial refunds may be considered under the following conditions:

– Project not initiated: If work has not started, you may request a full refund within 5 business days of purchase.

– Early termination: If the project is in progress and you decide to cancel, a partial refund may be issued based on the proportion of work completed and resources allocated.

– Missed deadlines or failure to deliver: If Cali Creatives fails to deliver agreed milestones without valid communication or cause, a refund may be granted after a formal review.

Refund Request Process:

To request a refund, please email hello@calicreatives.com with the following details:

– Your name and order number
– Date of purchase
– Reason for requesting a refund

We will respond with in 3–5 business days with an update on your request.